Out-Of-Court Settlement
The European Union has established a web page you can look up information on about out-of-court settlements in case you have had a problem with something you have bought online:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
The email address of your contract partner is verkauf@vag.de
Last updated: 31.01.2017